What do I need to make a reservation ?

• Your Name / Passengers Name
• Flight Number / City and Airport the flight is coming from.
• Your Telephone / Passengers telephone
• Credit Card

What forms of payment do you accept ?

• Visa
• Amex
• Discover
• Master card
• No Checks Accepted

What is your cancellation policy?

Cancellations are sometimes unavoidable. We will accept cancellations without a charge, up to four hours before the scheduled pick-up time.

If I made an online reservation, How do I know it's confirmed?

Once you have submitted an online reservation you will receive an e-mail letting you know whether or not your reservation was accepted by our system. Your email will have a confirmation number.

Where Do I meet my driver at the airport?

It Depends on what airport and what Terminal you will be flying into. The largest and Main airport in Minnesota is the Minneapolis St. Paul International Airport in Bloomington. The airport has two terminals the Lindbergh and the Humphrey Depending on what terminal you'll be flying into the driver will meet you at the following location.

At the Lindbergh terminal also known as the big terminal at the Minneapolis St.Paul terminal Airport getting to the designated limousine pick up area is a follows,

Lindbergh Terminal: Take escalator down one level below baggage, follow sign to "Transportation Center" turn left at the info. desk, take escalator back up 1 level to the Green level G. Walk out to the Limo/Special Call Taxi Area and your car and driver will be there with sign.

Hubert Humphrey Terminal: From baggage area go up the escalators and cross over the street and back down to the ground transportation center. Your car and driver will be there with sign.

Other Airports: If you are flying into a different airport our knowledgeable receptionist will explain where to meet your driver. If you would prefer for an extra fee our experienced driver will go inside and meet you at your luggage carousel with a sign that has your name on it. After meeting your chauffeur he will carry your luggage and escort you though the airport to your limo.

How do I know what terminal my airline flies into?

Please click here to see a list of airlines flying into which msp terminal.

Can the driver come into the airport and meet me ?

Yes, Your personal driver will certainly meet you or your group inside at your baggage claim carousel for a small fee of $15.

For larger groups and conventions we will provide a designated personal greeter to go inside the airport to meet you and your group. This will not be a driver but a personal concierge to help answer any questions and assist with luggage. This service will be charged at $25 per hour with a two hour minimum.

What is my flight is late?

You and your itinerary are very important to us. If your flight happens to be late, you can relax knowing that we track every flight using a real time flight tracking system. Your driver will know that your plane is late and he will be patiently waiting for you when you arrive.

Will I be charged extra if my plane is late?

No, you will not be charged more if your commercial airline is late. Private planes a half hour grace period from the stated arrival time. Thereafter, wait time will be charged at $20 for each additional 15 minute period.

Is there a fee for the driver to wait for me after my plane has landed?

We understand the airport can be very busy and it takes time to get your luggage. You can be assured we have a a 30 minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 15 minute period.

What is the fee if I don't show up ?

A fee equal to the fare, wait time and chauffeur gratuity, will be charged when the client does not show at the pre-arranged pick-up location. All calls are recorded an monitored.

How do I open an account with Chauffeured Limousine Service ?

Just click here to create an account or give us a call at 952 224 6784

Can I cancel or change a reservation through Chauffeured Limousine Service Web site?

Yes, if you have an Account Profile set-up with us. Use your Login id and password to maintain and manage any reservation on your account.

Is my personal or company information secure?

All personal information is stored on our secure servers and is used for internal purposes only. Under no circumstances will we share your information with a third party.

What type of vehicles does Chauffeured Limousine Service offer?

Exec Car Limousine Service offers a wide variety of late-model vehicles designed to accommodate single passengers, and small and large groups.

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